At Kahver Coffee, we take pride in providing high-quality coffee products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are happy to assist you with a refund or replacement, subject to the terms below.
Eligibility for Refunds
We offer refunds or replacements in the following cases:
1. Damaged or Defective Products: If your order arrives damaged, defective, or with quality issues.
2. Incorrect Orders: If you receive the wrong product or an incomplete order.
3. Lost or Undelivered Orders: If your order is not delivered within the estimated shipping timeframe.
Non-Refundable Items
Opened or used coffee products (for health and safety reasons).
Change of mind or personal taste preference.
Orders placed incorrectly by the customer.
Refund Process
1. Submit a Request: Email us at support@kahvercoffee.gdps-ltd.com within 7 days of receiving your order.
2. Provide Details: Include your order number, a clear description of the issue, and photos (if applicable).
3. Approval & Resolution: We will review your request and offer a refund, replacement, or store credit as appropriate.
Refund Method
Approved refunds will be processed within 5-10 business days to the original payment method
Contact Us
For any refund inquiries, reach out to our customer service team at support@kahvercoffee.gdps-ltd.com. Thank you for choosing Kahver Coffee!